On a recent vacation, I had the fortune of sitting next to a “chit chatter.” Although I had plans to sleep, I nodded politely as she explained her ordeal through long-term parking, security, and sleeping in the terminal for the past six hours (at least you got some sleep, I thought). I asked her the requisite questions, where was she going, how long, etc. Then I groaned as she returned the favor. As I explained it was the first time in two years that I was traveling for pleasure versus business, she had to ask, “What do you do?” Because of the recent press, I really did not want to answer. Immediately, I was mad at myself. I enjoy my job; why should I be afraid to tell others what I do? I shouldn’t be worried that someone is going to look at me as if I’m used car sales person. Instead, I should welcome the opportunity to defend the profession (if necessary).

Sure enough, as I explained that I worked in financial aid, the woman did make a face. However, it wasn’t a look of horror or disgust as I had feared; it was a look of joy. She had recently filled out her daughter’s FAFSA and had a ton of questions. “It was so confusing,” she said, “I could never have done it without calling the school a million times.” And, although I did not get my nap, we had a nice conversation, and I was able to help put her mind at ease about the financial aid process.

I know we have all shared similar experiences. We’ve been eating at a restaurant, getting a haircut, shopping, or walking across campus when a student or parent stops us and ask, “Don’t you work in financial aid?” Even though we are busy and have other things to do, we say yes and offer our assistance. We do this because we are dedicated to our jobs and the students we serve.

As financial aid professionals, it is more important than ever for us to hold our heads high and be proud of the great work we do. I hope you take a few minutes to read some of the features; as you read, remember why you love this profession and why your work is so important.

As always, the Newsletter Committee is grateful for all of the articles and submissions. Please keep them coming! The deadline date for the next issue is June 30.